Visitor
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1 Message
CHAT WITH A LIVE PERSON
I HAVE A COUPLE QUESTIONS ON MY ACCOUNT. FIRST ONE IS I AM BEING BILLED $20.00 ON MY ACCOUNT FOR NEW SPORTS CHANNEL BUT I DONT HAVE IT. QUESTIO TWO I NEED TO SEE IF I CAN GET MY BILL A LITTLE LOWER ANY NEW PACKAAGES I CAN GET. THE BILL IS GETTING WAY OUT OF CONTROL!
EG
Expert
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111.6K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.1K Messages
2 days ago
Good afternoon @user_bviu1v. You've reached the right place to have that charge looked into, and see what promotions are available to you.
If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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