Thanks for working with our team to get your service exactly how you want it, @Ryleb89! Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
@Ryleb89, I can certainly see why that would be disappointing. When customers reach out through chat, they expect to be able to complete as much of the process as possible without needing additional contacts or travel. I appreciate you taking the time to share that feedback, and I'm sorry the experience hasn't met your expectations. I do see that you have responded with a direct message about your service request, so I will continue to help you there.
Community Best Answer
XfinityRay
Official Employee
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4.5K Messages
8 hours ago
Thanks for working with our team to get your service exactly how you want it, @Ryleb89! Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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XfinityCarolyn
Official Employee
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481 Messages
11 hours ago
@Ryleb89, I can certainly see why that would be disappointing. When customers reach out through chat, they expect to be able to complete as much of the process as possible without needing additional contacts or travel. I appreciate you taking the time to share that feedback, and I'm sorry the experience hasn't met your expectations. I do see that you have responded with a direct message about your service request, so I will continue to help you there.
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