@Ryleb89, I can certainly see why that would be disappointing. When customers reach out through chat, they expect to be able to complete as much of the process as possible without needing additional contacts or travel. I appreciate you taking the time to share that feedback, and I'm sorry the experience hasn't met your expectations. I do see that you have responded with a direct message about your service request, so I will continue to help you there.
XfinityCarolyn
Official Employee
•
481 Messages
23 minutes ago
@Ryleb89, I can certainly see why that would be disappointing. When customers reach out through chat, they expect to be able to complete as much of the process as possible without needing additional contacts or travel. I appreciate you taking the time to share that feedback, and I'm sorry the experience hasn't met your expectations. I do see that you have responded with a direct message about your service request, so I will continue to help you there.
0
0