Visitor
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2 Messages
Chat refund offer not being honored
I chatted with a rep who was going to refund a billing error but that part of the chat is entirely gone on my end. I need this investigated and handled
Visitor
•
2 Messages
I chatted with a rep who was going to refund a billing error but that part of the chat is entirely gone on my end. I need this investigated and handled
XfinityJamesC
Official Employee
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3.3K Messages
4 hours ago
Greetings, @user_3r69nd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this chat interaction. You have definitely come to the right place for assistance.
Can you tell me a little more about what the refund was for? Was this related to an overpayment on an active account, or the ending balance of a recently closed account? Those refunds are handled a little differently, so I want to ensure we are looking in the right direction.
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