Visitor
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1 Message
Chat and billing customer service team horrible
I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the call and they still said I was lying
XfinitySean
Official Employee
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581 Messages
3 hours ago
Thanks for taking the time to reach out through our community forums, user_sr7to4! I'm sorry to hear that you had such a negative experience when reaching out over the phone. Our team would be more than happy to look over the account to make sure everything appears correctly! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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