Chat agents

@user_zombie - Thank you for creating a post with your billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to help in any way I can! To start, I'd like to address the chat agent's assurances; it may be that they misunderstood what our billing system can do automatically, on the backend (such as temporarily disconnect service due to non-payment when multiple payment arrangements have been created, especially if one is not met in time).

That being said, we can of course take a closer look! But also keep in mind that both Payment Arrangements and Installment Plans must be set up on the customer side, via self-service options. Our team is still happy, however, to review your account and provide any other details we can. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!