2 Messages
Chat Agent Lied to me about free iPad, now I'm being charged for an iPad I never even wanted and Xfinity Mobile I never wanted
I've had the worst experience with any company ever for the past 8 months since I moved into a new apartment. It started with a rep screwing up my transfer request because no one at Comcast seems to know what an "internet ready" apartment is.
Spent about 2 weeks trying to get my internet fixed and actually working with numerous calls taking up a combined 12 hours of time just back in July/August 2024. 2 technicians were supposed to come out. 1 "never got scheduled" even though the chat rep insisted they had. The 2nd I got the confirmation email, but no showed no called.
While trying to fix my internet I got transferred to upwards of 10-20 different reps, constantly bouncing me from one to another until I found one who kind of helped me and offered me a free iPad as compensation for at that point having spent about 7 straight hours talking to customer service trying to get my internet fixed.
I asked multiple times, repeatedly, clearly that it was indeed free. And they assured me it was. I told them I would just sell it the moment I got it, because I had NO NEED for an iPad what so ever. And they said that was also okay.
To be clear, I was only trying to get my internet fixed that's the only reason I called/chatted in ever, every time. But after spending close to half a day and their repeated assurances it was free and would not change my bill I accepted, and made it clear I would sell it immediately and they said that would be no problem.
Fast forward. I've been getting charged every single month for "xfinity mobile" and this iPad. This has been a nerve breaking, maximum stress inducing and infuriating problem for almost a year now. I moved in July 2024! It's now April 2025!
I have multiple chat logs of my conversation with the reps too:
[Edit: "Removing chat transcript"
Same log again, but with my responses, but because it was impossible to copy a log out over I had to painstakingly copy this one. The Download Transcript option in the chat DOES NOT WORK.
[Edit: "Removing chat transcript"
I am at my absolute end. This is my last attempt at trying to fix this. I've called so many different phone numbers, talked for now close to 24 combined hours to dozens of different customer service staff. I've physically gone in to a store location and spent hours there too. But they were mostly useless because every little thing has its "lane" and the physical store people are just sales basically.
If this isn't resolved as much as a pain it's going to be I will just have to pursue damages in civil small claims court. And I at the very least willl find every government agency and non-profit I can possibly find to file claims against Comcast and Xfinity for this blatant deception and fraud.
No company should be able to get away with this. I don't care if its just a few hundred dollars.
XfinityAmandaB
Official Employee
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2.2K Messages
25 days ago
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