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user_e1ejvv
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Visitor

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8 Messages

Wednesday, March 18th, 2026 3:51 PM

Charging my card for 6 months now after I ended Service [Edited]

Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking account! When I call I sit In hold been told three times now this will stop but it’s still happening was promised a refund of over $400 and still liking now they claim I never Canceled my service I want To speak someone in corporate!!!!

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1 day ago

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XfinityMartyR

Official Employee

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3K Messages

2 days ago

 

user_e1ejvv We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. When you canceled your services, did you call in, visit a Xfinity Store, or chat online? Also, which services did you have with us? Xfinity Residential, Xfinity Mobile, or NOW Prepaid service. 

 

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user_e1ejvv

Visitor

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8 Messages

If you care so much about being helpful then call me right now. 

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1 day ago

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XfinityAlyssaA

Official Employee

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2.5K Messages

As a Community Forums team, we do keep conversations on the platform you reached out on for documentation purposes but assure you that our team can help with your concerns regarding being charged after you cancelled service @user_e1ejvv. Our team has handled similar situations and is on your side. Are you able to send us a Direct Message with your first and last name along with the service address on the account so we can review your account further and better assist with your refund concerns?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further and assisting with getting this resolved. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_e1ejvv

Visitor

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8 Messages

1 day ago

Why don’t you call me and ask all of those questions if you really cared about helping?

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user_e1ejvv

Visitor

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8 Messages

1 day ago

Of course there isn’t anyone by phone who can help. I just did what you said, and it in fact does not let me create a message to xfinitysupport it says “no conversation to be shown” and doesn’t prompt for a new message.

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XfinityAlyssaA

Official Employee

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2.5K Messages

That is definitely strange that it's not letting you create a message @user_e1ejvv.  Have you tried an alternate web browser or clearing cache and cookies? Are you able to select the pencil-and-paper icon for a new message? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_e1ejvv

Visitor

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8 Messages

1 day ago

Xfinity is a joke customer service is a scam y’all don’t care it’s impossible to talk to anymore of value and this messaging service is pointless. I’ll just seek legal help. 

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user_e1ejvv

Visitor

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8 Messages

1 day ago

Screenshot of notice

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XfinityAlyssaA

Official Employee

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2.5K Messages

Thank you for sharing that screenshot @user_e1ejvv, we appreciate it. Are you able to select the pencil and paper icon next to the three dots? From there, are you able to type 'Xfinity Support' in the "To" field? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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