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user_e1ejvv
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Visitor

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8 Messages

Wednesday, March 18th, 2026 3:51 PM

Charging my card for 6 months now after I ended Service [Edited]

Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking account! When I call I sit In hold been told three times now this will stop but it’s still happening was promised a refund of over $400 and still liking now they claim I never Canceled my service I want To speak someone in corporate!!!!

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Updated 

9 hours ago

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XfinityMartyR

Official Employee

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3K Messages

17 hours ago

 

user_e1ejvv We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. When you canceled your services, did you call in, visit a Xfinity Store, or chat online? Also, which services did you have with us? Xfinity Residential, Xfinity Mobile, or NOW Prepaid service. 

 

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user_e1ejvv

Visitor

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8 Messages

12 hours ago

Why don’t you call me and ask all of those questions if you really cared about helping?

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user_e1ejvv

Visitor

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8 Messages

11 hours ago

Of course there isn’t anyone by phone who can help. I just did what you said, and it in fact does not let me create a message to xfinitysupport it says “no conversation to be shown” and doesn’t prompt for a new message.

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XfinityAlyssaA

Official Employee

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2.5K Messages

That is definitely strange that it's not letting you create a message @user_e1ejvv.  Have you tried an alternate web browser or clearing cache and cookies? Are you able to select the pencil-and-paper icon for a new message? 

 

I am an Official Xfinity Employee.
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11 hours ago

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user_e1ejvv

Visitor

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8 Messages

11 hours ago

Xfinity is a joke customer service is a scam y’all don’t care it’s impossible to talk to anymore of value and this messaging service is pointless. I’ll just seek legal help. 

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XfinityAlyssaA

Official Employee

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2.5K Messages

We understand your frustrations @user_e1ejvv and assure you that this is not how we want any of our valuable customers to feel. We definitely want to connect with you so that we can help resolve your issues with still being charged however, this does require us to collect some private information that we are not allowed to collect publicly for security purposes. Our team takes your concerns very seriously and wants to get this taken care of. We're happy to help provide additional guidance on how to send us a message so we can better assist. Are you currently logged in to our community forums? Are you able to access the direct message (pencil and paper) icon? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_e1ejvv

Visitor

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8 Messages

I tried and told you twice the icon doesn’t work

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10 hours ago

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XfinityCarolyn

Official Employee

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82 Messages

@user_e1ejvv  Sorry to hear you are having trouble with the login. It is important to log in with the links above, so we can speak directly with you while reviewing your account and discussing private information. Are you able to try another device, such as a tablet, computer, or another phone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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