Charging Late Fees When You Have Auto Pay

As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people

in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed the problem and paying $248 for two months of Internet service and late fees.

There reasoning for doing this to a customer that has "AUTO PAY", is that A) your cards date has expired, no money in my bank account, the bank denied charges. ALL Wrong!

I contacted the bank, their response: no problems here. Nothing has changed in the 5 yrs as a customer with my account. I finally was able to speak with someone that said, "I can help you", I was issued only 1 $30 credit and I would be given a special rate for all my troubles, given a special rate of $50/mo for Internet for 1 yr. All of this never happened and no record of this can found in the system. Wait for it... it gets better!

I finally was able to speak with someone in the U.S. and this is what I got: A extremely rude lady rep and here response was, quote, "It must have been something that I have done to cause the late fees", I could not explain anything, she would not stop talking when you tried to speak or ask a question, yes she did this 7 times, I finally had to hang up on her, as she was the only person speaking. Again, I was not able to achieve anything nothing

Another hour wasted.

*Also note: Xfinity has changed the rules in the middle of the game, they now require you to use a checking account for "Auto Pay" to use your checking account to get your auto pay discount. Welcome to Xfinity 2026.

I guess this is why they have lost 257,000 Cable customers and 104,000 internet customers discontinue there service just recently, and revenue is down big time. 

I am about to be next to leave, this kind of service is just unacceptable and wrong in so many ways and since I am the customer, I have the choice to take my money elsewhere. 

My question is, How can you charge a late fee when you have Auto Pay and money in the bank and the bank says no problem on our end? And why anyone that works for Xfinity fix the problem?