Visitor
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1 Message
Charging even after disconnect for last 3 months
You are charging me from last 3 months even though I disconnected/cancelled my account 3 months back. It is getting auto debited and I am not able to cancel it from Bank. There is no way to connect or interact with Xfinity real person as all goes into AI agents which is of no help.
How to escalate or whom to reach out for this? Need a resolution ASAP, else would like to file a case.
I am not in USA right now and all calls are internaltional charges. you need to understand the customer time and cost involved to make your mistakes corrected with our own money.
XfinityRichard
Official Employee
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3.7K Messages
12 days ago
Hi there, @user_5it5m7 I'm very sorry for the inconvenience and frustration this has caused, especially if you've continued to be charged after requesting that your account be disconnected. I also understand how difficult and costly it can be to resolve these issues while you're outside the United States. I'd be happy to take a closer look and help get this addressed. Please send me a Direct Message with your full name and service address so I can review the account. Once I have that information, I'll investigate the charges, verify the account status, and work with you toward a resolution.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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