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user_75i1eq Thank you so much for stopping by for help with your billing and not being able to use your services. I would have to check out your billing details to see if your interruption is connected to your balance once more, if you are not seeing an interruption when alert when you access your Xfinity app. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.