Visitor
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3 Messages
Charges
[Edited: "Personal Information"]
I have been a customer for 30 years since 1995. Not only during that 30 years did I have service at that home address, but also had service at our business that was on Central Ave, Middlebrook Pike, and Blueberry road. I was put on a 2 year plan and put in an internet plan that did not include unlimited date. At the end of that 2 year contract and plan, I was charged 70.00 for going over the date usage allowed. I SHOULD have been put in an unlimited data plan, as when I look at plans available, they were the same price or even cheaper. Instead after being a LOYAL customer for 30 years with more than one account, I have a 275.00 bill for last month because of that 70.00 charge. I SHOUD BE REFUNDED that $70.00 charge as it is unfair to me as a loyal customer and I should have been in unlimited plan not locked into the plan that is NOT even a plan offered any longer.
user_551cus
Visitor
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3 Messages
1 day ago
[Edited: "Personal Information"]
I have been a customer for 30 years since 1995. Not only during that 30 years did I have service at that home address, but also had service at our business that was on Central Ave, Middlebrook Pike, and Blueberry road. I was put on a 2 year plan and put in an internet plan that did not include unlimited date. At the end of that 2 year contract and plan, I was charged 70.00 for going over the date usage allowed. I SHOULD have been put in an unlimited data plan, as when I look at plans available, they were the same price or even cheaper. Instead after being a LOYAL customer for 30 years with more than one account, I have a 275.00 bill for last month because of that 70.00 charge. I SHOUD BE REFUNDED that $70.00 charge as it is unfair to me as a loyal customer and I should have been in unlimited plan not locked into the plan that is NOT even a plan offered any longer.
You offer better pricing and plans to new customers than the way you treat customers that have been with you for 30 years.
I REALLY would appreciate you refunding me that 70.00 and do more than tell me, hey you have been a customer since 1995, wow that's impressive and we appreciate the loyalty.
Thanks in advance for you consideration.
Katherine [Edited: "Personal Information"]
(edited)
1
XfinitySara
Official Employee
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2.4K Messages
1 day ago
Hello, @user_551cus! Thank you for taking the time to visit our Xfinity Community Forum and for posting your billing concerns. We absolutely appreciate your loyalty! And I'd love to see what our Digital Care Team can do to help :) First, we ask that you abstain from creating multiple posts about the same issue(s). Not to worry, I've combined your two latest posts. I also removed your personal information from the public platform. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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