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user_mm9itf
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Saturday, February 7th, 2026 11:49 AM

Charges remaining after canceling service

Hi, I canceled my service without ever actually connecting the modem. When I reached out on 2/3/26 around 12:22pm ET about there still being charges showing on my bill, I was told those charges would be removed. I am still seeing the charges on my side.

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8 hours ago

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XfinityBenjaminM

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2.7K Messages

8 hours ago

 

user_mm9itf Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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