1 Message
Charges on unreturned equipment
Back in 2022, I cancelled my TV service while still have the Internet with Xfinity. I communicated to Xfinity rep that the device had been returned and was told that the charge would be reversed and no more charges moving forward. Recently I have noticed xfinity has been charging me the monthly $10 or 8.5 on the returned device. since Aug 2022. 2 days ago, the rep said that all charges would be credited to my account. Unfortunately xFinity AGAIN did not credit the overcharges. Please advise how to solve the $181 overcharge with XFINITY. Thanks
XfinityJohnG
Official Employee
•
1.7K Messages
1 year ago
Thank you for reaching out to us here @user_hm7rsw. I would be happy to look into any equipment charges and issues from here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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