Charges on deceased act going on 12Months

I have been charged for 12 months on my dead dad’s acct I have sent the death certificate 20 times. I have called biweekly for 365 days this year, being told my dad needs an id/ verify. Claiming they don’t have death cert and need it again. I am supposed to receive a refund instead I keep getting charged and bills that are constantly getting higher and higher. When I call I get 0

help being told me or my father do not have service with Xfinity. I am going to file a claim if this is not resolved immmediately. I have spoken to billing csr fraud the store every person has just messed it up more. I’ve had enough please figure this out now .

Responses

XfinityOrlandoM

Official Employee

•

2.2K Messages

6 months ago

@user_ni2bvo

Thanks for reaching out to us my condolences go out to you and your loved ones. I do apologize for any inconvenience you're having on getting the account closed and getting a refund for the charges. Go ahead and send me a direct message so we can get this taken care of for you. If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_ni2bvo

Charges on deceased act going on 12Months

XfinityOrlandoM

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