Charges on bill

I took home security off of my account yesterday. I am very unhappy that I have been paying for something that I never used. I live in a secure apartment and no need for the service that I was being charged. I feel that I should receive some type of a refund.

Hello @user_muooj1, thank you for taking the time to reach out on social media.  I understand your concern with the Home Security, and I'd like the opportunity to check into that for you. 

We do our best to make sure customers are completely informed with the changes made to their accounts through approvals, and confirmation emails as well as notices on their monthly bill. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message