Charges for things not needed or wanted and a decision whether or not to stay with your company.
I have found myself in the position of finally making some changes that will benefit me. I have several complaints about what I am being charged without my consent. It seems to me as if your company has forgotten that we, as subscribers and users have the ultimate decision as to what we pay for and use. Television is not a service needed for everyday life
I have the below additional subscription costs on my bill. When I wanted them dropped I was informed by one of your representatives that they had to be removed from my box itself and that they could not be removed by your representative. In trying to stop them I was successful with one (guitar), but the others do not show on my subscription list even though I am being charged for them. Personally, I am sure they pay you a fee to be able to be subscribed to in your system so it is against your best interests to make it easy to stop them. These add up to 21.85 a month. For things I do not want. The only thing I want is the Netflix Premium Upgrade.
Then there are the additional fees and taxes that were assessed on your company and just added straight to my bill. Like the Broadcast TV fee ( this is cable not broadcast) for $14.95 and the Regional Sports fee for $6.20 a month. (sorry for the Font size changes below but I would havev had to redo a bunch so I left it)
The additional Taxes, fees and other charges of a Federal Universal Service fund for $ .82 , a Regulatory Cost recovery Fee for $1.50 and an additional Franchise fee for $6.48 ( I consider these three items a cost for your company, not me, and they should not be charged to my bill), they should be handled internally as they are a cost for you.
I uderstand that I am liable for fees charged to restart my service after paying my bill ( I forgot to pay it). But each individual item is charged the same fee?
To this point I have not used Voice, even though it was given to me for free when I complained about my bill some 5 years back or so, and now I see I am paying for it and the box?
I myself, am very close to choosing another service that will at least negotiate with me on some of these charges and also willprovide the services I get from you at a much cheaper cost.
I am waiting for your response before I make my final decision.