Charges for technician visit $100.0
I started getting connectivity issues with my cable about four months ago, called about 10 times and they kept telling me that there were no issues showing on their end. Told me to upgrade to xfi to get better connectivity, so I did because I could not watch any YouTube, Netflix or Amazon movies or shows because 10 mins into our shows it would stop and we will get a message downloading then disconnected and could not get back on. To stop the frustrations I upgraded to xfi box, just to start another BIGGER problem internet connectivity. As all of us parents dealing with online school we already having issues with kids not stay still for 6 hrs of school. Now dealing with internet going in and out all day for 2 weeks and by the 3rd week worsened having my kids missing school for 7 days and having school board contact me for not getting kids in school. Contacted Xfinity every day for 5 days straight 5-8 times but all I kept getting “I don’t see any issues on my end your equipment it’s running to perfection.” Every time I Asked for a manager they would bounce back and forth to other agents that would ask the same questions as if they didn’t have any records of my 50 + calls I had already made. The only manager I ever spoke who promised me to credit my account for all the days I didn’t get internet and getting me an appointment with a technician to check outside cables. Which took 7 days to get the first available appointment. Technician Arrived 45 mins late, then he tells me that all cable and brackets connected to cable pole to the house where completely destroy and were not allowing connection to the house and he need to replace everything. 3 1/2 hrs later he told me that I needed to give it about an hour to reset everything. Continue to have issues for 1 more day and then it got fix. Now I’m getting my bill and $100.0 charge fee for technician service to change what is Xfinity problem and what they need to have connected to charge me for my service. But there was no CREDIT on my bill for my 9 days of no service. And of course call the 1800 automatic that doesn’t allow you to connect to a live person because they want you to use the app or links to solve your problems. But my problems don’t get heard or fix with a machine. I need everyone to check your bills and fight this abuse /taking advantage from Xfinity special with our monetary situation we are all going thru except them cause they are still getting pay.