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Friday, November 8th, 2024 12:22 AM

Charges for returned rental equipment

Keep getting charged for rental modem that I returned three months ago. I’ve tried every means of connecting with Xfinity to noavail, including no chat. This is complete nonsense and I am on the brink of disconnecting my service permanently.

Official Employee

 • 

1.2K Messages

1 day ago

Thank you for reaching out to us here @user_nm17dx. That is definitely an issue that we can look into from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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