CAH1's profile

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Mon, Jan 11, 2021 8:00 AM

Charges for Other charges Public, Educ & Govt Fee

I have never been charged this fee and this month I get the following charges:

Other charges $11.96
Public, Educ & Govt Fee $11.89
Regulatory Cost Recovery $0.07


No explanation and when I call you are sending calls overseas to Phillipines that have no idea how to answer the questions other than this is a governement fee? Seems someone should be prepared to answer billing questions appropriately?



Official Employee


328 Messages

5 m ago

Hello, @CAH1, I will be more than happy to take a closer look at your account and answer all your billing questions. I am sorry we have failed to answer your questions. Please send us a private message with your name and service address so we can take a closer look. If you have never sent us a PM this link can be useful. The "Send Private Message" section gives you a step by step review.

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