Visitor
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1 Message
Charges for lost tv box
I returned a tv box via UPS in 7/2022. I cannot locate the receipt. I spoke to a rep on 6/19/2025. She said she would remove this charge for good. I am still getting charged for this box, through 4/2026. How can I stop this once and for all? I have paid for something not in my possession for 3.5 years…45 months.
XfinityDena
Official Employee
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4.2K Messages
2 hours ago
@user_guwhrs
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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