Charges for internet

Thank you for taking the time to share your experience, user_spgggk. I can certainly understand how frustrating it is to see your monthly bill increase significantly over time, especially when you're unable to reach support after waiting on hold. That isn't the experience we want for our customers. Billing changes can occur for a variety of reasons, such as promotional discounts ending or changes to services and pricing. We'd be happy to review your account and see whether there are any available options that may help lower your monthly costs. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514