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user_dnb6px
1st Topic

Visitor

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2 Messages

Thursday, March 12th, 2026 5:03 AM

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Charges for equipment

I am being charged $30 A month for equipment Comcast says I didn't return. I have returned it. I have gotten nowhere when I contact them and now I'm getting texts. I'm very upset and frustrated and I dont know how to fix this.

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Updated 

2 hours ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

7 hours ago

@user_dnb6px

Thanks for reaching out to us we do apologize for any inconvenience,  we'll be happy to get these equipment charges were removed.  To get started go ahead and send me a direct message including your first and last name and complete service address  

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_dnb6px

Visitor

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2 Messages

I was instructed to send a direct message to someone but I'm not sure how to do that. Not seeing the icons mentioned.

3 hours ago

0

XfinityOrlandoM

Official Employee

 • 

3.1K Messages

@user_dnb6px

You should see the direct message icon in the upper right hand corner, you may have to sign in first though.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
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3 hours ago

0

XfinityOrlandoM

Official Employee

 • 

3.1K Messages

2 hours ago

@user_dnb6px

Thanks for reaching out to us, I'm glad we were able to get your concerns resolved on the unreturned equipment charges. Feel free to reach out to us anytime and thanks for being the best part of Xfinity!

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