Visitor
•
1 Message
Charges for equipment that I returned TWO years ago
in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, but someone didn’t do their job. As a result, Xfinity continued to charge me for equipment that I turned in AND had ZERO use for. Recently, I realized that I was being financially taken advantage of by Xfinity and switched to ATT. Again, I returned all of the equipment Now I’m receiving a bill for $120 for said equipment. I have spoken to several others who have had the same thing happen. This is very dishonest and I would like to speak to someone who can have these charges removed. I DO NOT HAVE ANY XFINITY EQUIPMENT IN MY POSSESSION. IT WAS ALL RETURNED.
XfinitySean
Official Employee
•
624 Messages
2 hours ago
Hey there user_xztnhm, we appreciate you stopping by the community forums to reach out! I'm not the biggest fan of unexpected charges myself, so I can fully understand your frustration. Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0