Visitor
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1 Message
Charges for digital converter
About 4 months ago I got a charge for a digital converter, which I don't have. I called customer support and they took the charge off that month's bill and said I don't have to pay the charge. The next month I got charged again and again for the following months. Why do I keep getting charged for equipment I don't have and that xfinity has already acknowledged that I don't have?
ccRuben
Retired Employee
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729 Messages
3 years ago
Hello @user_d5394a Please send us a direct message, we will be happy to assist you. Thanks!
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user_9ff5df
Visitor
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1 Message
2 years ago
I am getting this charge as well and do not have a digital converter. What did you find out?
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