Visitor
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1 Message
Charges for a TV box I don’t have
Hi, I’ve been being charged for over a year for a basic TV box that I don’t have. I need that to be stopped and a refund issued
Visitor
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1 Message
Hi, I’ve been being charged for over a year for a basic TV box that I don’t have. I need that to be stopped and a refund issued
Accepted Solution
XfinityAmandaB
Official Employee
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2.2K Messages
3 years ago
@user_6e9e04 Thank you so much for your post on being billed for a box you do not have! This can sometimes happen when equipment gets returned, but we can definitely help! I would need to get your account details from you, so I can better assist. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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user_792d1f
Visitor
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1 Message
2 years ago
I also have a charge on my bill for a box that I don't have
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