Visitor
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1 Message
charged without knowledge for paramount
I have three times to have Paramount removed from my bill and I am told it has been done. I am still being billed and have not had a representative that can figure it out.
Why is this such a problem?
XfinityJohnG
Official Employee
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1.2K Messages
4 months ago
Thank you for reaching out to us here @user_7f1a1d. I will be happy to look into any billing issue from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.2K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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