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user_s4qk5q
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Sunday, January 4th, 2026 9:57 PM

Charged with multiple accounts on same address and same name for over an year

Hello,

We started a new service with xfinity on Oct 2024 they created multiple accounts on the same address with the same name and kept charging us multiple times for over a year we noticed it and are trying to get our money back but they keep saying amount is huge we will create an ECM ticket and then keep closing the ticket. Should I take them to BBB?

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2 days ago

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XfinityThomasD

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2 days ago

 

user_s4qk5q Our team can help look into the previous tickets and escalate to our corporate team if needed. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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