1 Message
Charged when I haven't set up Internet + random partial/one-time charges??
I'm a new Xfinity user and am trying to set up WiFi in my apartment. I initially signed up for the 800 mbps plan on the 19th and selected the own modem option, but after realizing my modem is no longer compatible, I tried to change my plan to include the xFi Gateway. This request didn't go through so I chatted with an agent on the 21st to get the xFi Gateway added and shipped. I recently looked at my billing, and my next bill is due on September 14. I'm confused on this, as I thought that I would be billed once the equipment is activated and fully set up, which it is not. Additionally, the bill after that is somehow $188.08? There's the Internet charge of $70, but there is also a partial charge of $85 and a one-time charge of $30. These charges were never mentioned to me when I was speaking with the agent, neither did I ever acknowledge and agree to these charges, and there is no explanation of where they are coming from.
[Removed image: "Personal Information"]
XfinityWilliam
Official Employee
•
1K Messages
3 months ago
Hello there user_siys5f. We can take a look at your billing concern and see exactly what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0