1 Message
Charged Twice
I have been charged twice due to me paying a payment arrangement I set up a few days earlier than it was due. I did not budget for that bill to be taken out of my bank account twice. How do I go about receiving a refund back to my debit card ?
XfinityOrlandoM
Official Employee
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1.9K Messages
4 months ago
@user_x5iuur
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message
Thanks for reaching out to us I do hope you enjoyed your holiday week. As a customer I understand your concerns on the double payment, I've actually did the same thing. I set up a payment arrangement but I didn't see it go through when I thought it was going to go through, so I manually made the payment, but since I was set up on a payment arrangement, it did deduct the payment arrangement amount which then credits the current account since Xfinity bills a month in advance.
If you had a payment arrangement set and you also made a manual payment, that additional payment will go to your current bill and your next month's bill. Being that you made the payment and the account is it still active and since we bill a month in advance, we would not be able to process a refund
This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill that's great information on how you can view your detailed bills
let me know if you have any other questions or concerns
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user_nbrja4
1 Message
3 days ago
What is EFT payment, why was I charged twice today?
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