Hello, I believe I was charged twice for a remote I bought today. I originally got a message with Xfinity Assistant saying "Hmm, our ordering system doesn't seem to be working. You haven't been charged." So I tried again to order my remote and it went thru. I recently got email having two charges on it for shipping and handling. I only need 1 remote and I need a "XR11" remote, since that one does not work and all of our other remotes are "XR15" for our other boxes.