Visitor
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1 Message
Charged TWICE for things I was told I would NOT be charged for!
I'm really frustrated!
I have been charged twice for things I was repeatedly told by Xfinity reps that I would not be charged for. I asked MORE THAN ONCE on both of these issues and was assured over and over again...and still I was charged.
Then I go to the Xfinity site to chat with someone and find out that nobody is available and I the soonest I can talk to someone is about a week out!
1. I was charged $150 for a service call to setup my service. I did the self setup and it failed, and the rep assured me that Xfinity would cover it since it was their issue.
2. I was charged for mobile phone usage even though I never activated the service. I told the rep over and over I didn't really want to switch, and they kept pushing me that I would be giving up a "free" line. They promised over and over that if I didn't activate the service it would never be charged...and yet I was charged without ever activating it!
I want the two charges reversed in accordance with what I was promised!
[Edited: "Personal Information"]
XfinityAbby
Official Employee
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746 Messages
7 hours ago
Hello @user_nwia1y thank you for reaching out on our community forum. I know how important it is to make sure that your billing is correct.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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