1 Message

Wed, Sep 29, 2021 2:52 PM

Charged twice for first time sign up

So, I purchased xfinity internet for the first time. I waited for an email and never got one. I tried to sign in and it said that my account did not exist. But, I had the charge on my card. So I looked it up and people said this has happened to them and they had to purchase the internet package again. So I did, and it finally worked and I have the account now. And I got charged a second time. I would really like to get a refund for this because it was xfinity's fault for it not going through the first time. 




90.5K Messages

2 m ago

Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance. 

Official Employee


2.9K Messages

2 m ago

Hi, user_1b626a. Thank you for posting!


It's frustrating to hear you were charged twice. You're in the right place for help. To start, please send us a DM with your first and last name, along with your physical address and we can continue from there. 


To send a direct message chat:
First ~ ensure you are signed in. You will then see a chat icon toward the upper right corner of your page. Click that icon or follow this link: https://comca.st/3dymapU.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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