6 Messages
Charged twice for bill
Hello I was charged twice for my bill this month and just would like a refund. A chat agent told me it would be refunded but I received a bill credit instead :(. I submitted a ticket but afterwards it said I didn’t submit anything so I’d like to handle that please!
XfinityAdrienne
Official Employee
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2.3K Messages
2 years ago
Hey there, @user_iv9u03! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the refund process, and double payments. Typically, the tickets placed for refund take 24-48 hours, and then if the refund was submitted, it would be 5-7 business days based on your financial institution. How long ago was the ticket submitted?
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user_iv9u03
6 Messages
2 years ago
It was processed last night! Thank you!
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