Visitor
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2 Messages
Charged twice 2220.00! For one z fold. Xmobile agreed to replace my 14 day old z-fold it had a green line I didn't want to uscharged athat!
They didn't tell me I had to use my insurance. It was only a 14day old phone so it made since it would be replaced with a new phone . The whole deal is insane they just don't care about us ! 4 hours to chat with someone after I spent 2200.00 for a phone then they charge me again !!! I'm in 8400.00!!!! No one can even reach out or operator could put me through to a live human to help me .. they don't care about us the card they charged another 2200.00 was not even the card in ought the phone with its my partners card he pays Xfinity internet bill with. He did he reported as fraud I'm so embarrassed Iwe are the customer they have forgotten!! s. Help please
XfinityMatthew
Official Employee
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561 Messages
3 days ago
Hello @hairbykim I'm very sorry to hear you were charged multiple times for such large amounts. We will want to get this corrected right away. We will want to get this escalated for you to Xfinity Mobile Corporate Escalations team to get this corrected. We have 14-day guarantees on new mobile, so it should be covered to be replaced. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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