Charged serval months after cancellation

It has been an ongoing battle.
I cancelled all services back in March of 2026.

I was charged after returning equipment.
The following month I was charged.

one phone call and it was resolved.
next month I was charged.
another phone call and it was resolved with a refund.
the following month ANOTHER charge.
phone call, resolved with a refund and reassurance I would NOT be charged again.
month after that, charged again.
They gave me the run around that it was a service date delay or something, another refund, talking to several people saying I would NOT be charged again and confirmed everything has been cancelled and there are no more charges coming out.
guess what happened this morning?

an unexpected $155 charge with the same run around saying it was the service dates.
BEYOND frustrating. Now they’re not offering a refund nor the overdraft fee I was charged because of Xfinitys garage.
Idk what to do, but if I ever live in a Xfinity serviced area, you get bet your bottom dollar I will not be returning.

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XfinityJeffB

Official Employee

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471 Messages

4 hours ago

Hello user_k7g9dv, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. May I ask, without too much detail, did you have a mobile account before cancelling? When this happens, it is usually something that remained open, or there may have been a payment plan that was set up and not completed.

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user_k7g9dv

Visitor

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2 Messages

There was a mobile line, but I had cancelled it and sent back everything.
The real kicker is last month when I called, I confirmed it with them 3 separate times between two different people that I would NOT be charged again. This confirmed over and over again and I triple checked. They were very helpful and transparent. They said according to what they saw on their end, I shouldn’t have been charged in the first place, and it have nothing coming out of my bank again. Everything was left with a $0 balance. So you’re people are reassuring me 30 days ago this isn’t gonna happen, and here it is happening.

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3 hours ago

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XfinityJeffB

Official Employee

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471 Messages

Thank you for the extra information. I will look into this for you, but to do that, I will need some account information best kept private.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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Billing

user_k7g9dv

Charged serval months after cancellation

XfinityJeffB

user_k7g9dv

XfinityJeffB

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