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user_bo930o
1st Topic
1st Reply

4 Messages

Thursday, October 12th, 2023 2:35 PM

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Charged repeatedly after service disconnect

I am currently disconnected and missed one payment. I went to pay my past due balance and you people are charging for both Oct and Nov!! I am not paying for service that I do not have! I'd like to pay my past due balance of $262.15 and have my services restored but I can't get a live person to handle this! Your assistant is useless! I'm about to take my business elsewhere if not corrected!!

Question

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Updated 

2 years ago

188

2

0

EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

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user_bo930o

4 Messages

2 years ago

Will going into an Xfinity store help this issue move along faster?

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XfinityKei

Official Employee

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1.5K Messages

Hello  @user_bo930o I know its never fun to receive a bill higher than expected. I am happy to review your bill to help! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_bo930o

4 Messages

I messaged as instructed with no response

2 years ago

0

Again

Expert

 • 

31.5K Messages

@user_bo930o 

Xfinity bills a month ahead, so if you paid your past bill you probably now owe for the upcoming month [November].  Nothing wrong there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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