Visitor

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1 Message

Thursday, May 14th, 2026 6:38 AM

Charged one-time technician recovery fee of $100, and no technician?

Why am I being charged a one-time technician recovery fee of $100 for my updated service order, when no technician came to my house. I have done all the technical work myself for years?

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Official Employee

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2.8K Messages

24 days ago

 

user_9vhssr Good morning and thank you for reaching out via our Xfinity Community Forums. I would be hapy to review your villing and see where things are at with that tech visit charge. To get started, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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