Charged on Autopay and wont issue refund

Returned my rental items on 7/30. I was told that I “would not be charged any further bill and that everything was disconnected.” Then my autopay processed on 8/15. I spoke with a chat rep who said they didnt have the authority to refund me the money and would have to have a supervisor call me. I was at work so they scheduled a call back with the supervisor the following day at 6pm. I did not ever get a call back. Then i called two days later and was informed they put in another ticket and its being handled. The rep said that will be processed in 3-5 business days back onto the card. Didnt hear anything back or get any emails. Called again after 5 business days and was told that they needed to put in another ticket as a manager because “this is unacceptable on our part.” He stated that the refund team will be sending a follow up email within 2 business days to allow me to choose how I would like the refund. This third ticket they finally just cancelled with no reason or explanation and didnt send anything further from the refund team. Called back today and was told that “no that wasnt true, our refund team will take up to two weeks to send the email” just to select how i would like to receive the $60 that your company overdrafted my card for. Ive taken more time off work to be on the phone with xfinity “help” than that $60 is worth. I WILL NOT EVER RECOMMEND XFINITY IN THE FUTURE AND WILL DISCOURAGE EVERYONE I MEET FROM EVER USING YOUR SERVICE.