1 Message
Charged months after cancellation
I called and spoke with an agent back in September and was told my account would be cancelled and I would receive a refund in the mail. 2 months later I am still getting charged!!!!
1 Message
I called and spoke with an agent back in September and was told my account would be cancelled and I would receive a refund in the mail. 2 months later I am still getting charged!!!!
XfinityThomasC
Official Employee
•
2K Messages
14 days ago
Hello, @user_bm9iif
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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