1 Message
Charged late fee
Hello, I had to cancel my debit card because it was stolen. Unaware that debit card was linked to my account resulting in a late fee. I paid my bill as soon as I noticed can the late fee be waived. This is my first time ever being late.
EG
Expert
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111.7K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.2K Messages
2 years ago
@user_s3rqzu Hello! Thank you for reaching out to us here on our Community Forum. We can definitely see what we can do for you, and we are sorry to hear that this happened to you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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