Visitor
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1 Message
Charged incorrectly for installation of Internet
Hello,
I am reaching out to request a waiver and credit for a $100 one-time technician fee that was recently applied to my account.
I signed up for service and chose the Self-Install option. However, when I went to set up the equipment, I discovered that the property completely lacked a functional coax outlet to connect the modem.
Because the basic physical infrastructure was missing, I was forced to have a technician come out to install the outlet just so I could access the service I am paying for. This was an infrastructural deficit out of my control, not a user setup error. I was not informed beforehand that bringing the home up to a baseline operational standard would trigger a $100 charge.
Could an official agent please look into my account and help get this $100 fee credited back? Thank you for your time and assistance.
EG
Expert
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118.8K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.5K Messages
4 days ago
Good afternoon user_wcmjc9. I can certainly understand where you are coming from. When a technician is dispatched to a home to complete work, a technician charge does apply. When the appointment is set up, we do need to capture customer approval by either text message or email, prior to the appointment. We do indicate that a technician charge may apply.
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