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user_23w6i9
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1 Message

10/16/2026 5:30 AM

Charged in October After Closing My Account in September

Hi,

I closed my Xfinity account in September, but I noticed I was still charged through Auto Pay in October. Could you please explain why I was charged after closing my account and confirm whether my account has been fully closed? If the charge was made in error, I would also like to request a refund.

Additionally, my Xfinity equipment is returned in person at store. However, I have not received a confirmation email. Is there a way to verify that my equipment was successfully returned and obtain a receipt or confirmation?

Thank you for your help!

Question

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Updated 

3 hours ago

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EG

Expert

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122.2K Messages

3 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAdrienne

Official Employee

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2.4K Messages

3 hours ago

Good Morning, @user_23w6i9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with being billed after expecting it to be cancelled. I would be more than happy to investigate the concerns on our end and ensure everything is cleared up. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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