1 Message
Charged for Xifinity mobile/never used for service and internet double
I have a xifinity Internet at home, I have been charged double for this.
the weird things is they have keep showing a bill of Xifinity mobile, I never had Xifinity mobile services. I kept getting called from debt collection that bills has been referred, and that I need to pay. I am shocked. I called Xifinity service several time to understand what’s it. They kept answering it’s all good.. no idea what’s the issue and they charged my internet doubled now. I have called several time again, a girl picked up the call and dropped it as soon as I talked. I don’t know whether it’s a third party vendor or services itself is thief. I needed to go to store, which I haven’t yet chance. This is very disgusting, I wish they can stealing the amount, and what credit collection it’s when you used the mobile services..
XfinityDilary
Official Employee
•
2.2K Messages
1 year ago
Thanks for posting on our community forums, @user_gwy71b. I'm sorry to hear about your recent experience trying to resolve your billing concerns. This is not the experience we would like you to have. We'd like to help review the account and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0