Visitor
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3 Messages
Charged for Xfinity sending me wrong box four times
My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips). Very inconvenient. On the first wrong box, they said I needed a technician. Technician came and said it won't ever work with the box they sent and then proceeded to charge me $100 fee for their mistake.
I have received a one-time courtesy credit, but no credit for all their mistakes and wasting my time. They won't even admit to their mistakes. I think these fees are a scam. Beware, they will charge you even if it's their fault. Horrible customer service.
I don't even want a replacement box anymore.
CCLuis
Problem Solver
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493 Messages
1 year ago
Hi, @user_1af906. Thank you for taking the time provide your feedback in regard this experience that you had with us. I apologize for the overall experience that you had with getting your equipment swapped out. It makes me happy to read that we were able to get the Tech Fee taken care of for you, but I just want to confirm that there you're not being assessed any other charges for this inconvienience. With that said, do you see any additional fees on your end that are associated with those boxes being sent out to you?
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user_1af906
Visitor
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3 Messages
1 year ago
I think it is only fair you credit me for taking four trips to the UPS store because your agents couldn't get it right. What a tremendous inconvenience for me. You have a great deal of horrible reviews regarding your customer service. Not one agent cared one bit about the inconvenience to me. Very frustrated with Xfinity. Already filed a complaint with the FCC and wrote a review on yelp.
Customer service is horrendous!
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