Charged for Xfinity sending me wrong box four times
My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips). Very inconvenient. On the first wrong box, they said I needed a technician. Technician came and said it won't ever work with the box they sent and then proceeded to charge me $100 fee for their mistake.
I have received a one-time courtesy credit, but no credit for all their mistakes and wasting my time. They won't even admit to their mistakes. I think these fees are a scam. Beware, they will charge you even if it's their fault. Horrible customer service.
I don't even want a replacement box anymore.