Visitor
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1 Message
charged for to streaming plans that I never asked for
I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.
XfinityJohnG
Official Employee
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3.1K Messages
42 minutes ago
Thank you for reaching out to our team about those charges. I will be happy to take a look at your account from here and see what options we have for those. In order for me to access the account I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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