AO112's profile

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Mon, Nov 30, 2020 6:00 AM

Charged for Tech Service

I was charged $70 for an in-home service fee when a tech had to come repair my cable line that my neighbor ran over with his lawnmower. This is the second time this has happened and I wasn't charged the first time and the first tech never buried the cable line, preventing another cut. This cut line wasn't my fault and I would like the $70 to be taken off my bill. I have tried to "chat" with an Xfinity agent about this with no answer and trying to call the 800 number is a lost cause to actually get a human voice. Thank you to anyone out there who can answer this. 



Official Employee


6.1K Messages

6 m ago

Hi @AO112

Thank you for posting to the Xfinity Forum to share your experience. I'm sorry for the inconvenience this may be causing. I'd be happy to investigate, waive the charge if it's invalid, and create a drop bury request so we can get the line buried and this doesn't happen again. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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