Visitor
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1 Message
Charged for service after I canceled
I was charged for service after my account was disconnected due to your company misrepresenting itself and the service that was suppose to be rendered. I have spoke with your company on multiple occasions and have emails but I keep receiving a bill. Every time I call I get transferred and then told something different from each person. I ask to speak to the supervisor and get the run around and told they will call me back. This is unacceptable, your company makes billions and you company can't even return a phone call.
XfinityMelinda
Official Employee
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177 Messages
57 minutes ago
Hello @user_58o5pd! Thanks for taking the time to reach out to us on our Xfinity Community Forum! I understand how concerning it is to be receiving a bill when you no longer has services with us, that would frustrate me too! This is not the experience we want anyone to have. I'd like to take a look at things, on the back end, to determine what could be causing this issue.
When you are able, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
We're here to help!
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