Visitor
•
1 Message
Charged for peacock
I just signed up for xfinity, the plan that supposedly includes peacock, and yesterday I was charged twice by 'Peacock TV' at $40 and $12. What gives? I did not have an existing peacock subscription prior.
Visitor
•
1 Message
I just signed up for xfinity, the plan that supposedly includes peacock, and yesterday I was charged twice by 'Peacock TV' at $40 and $12. What gives? I did not have an existing peacock subscription prior.
XfinityRichard
Official Employee
•
3.4K Messages
4 hours ago
Thank you for reaching out, @user_7afvaa I can certainly look further into those Peacock charges for you. I can understand how concerning it would be to sign up for a plan that includes Peacock and then see unexpected charges appear on your account right away. Please send me a DM with your full first and last name along with your complete service address. Once I have that information, I'll be happy to review your account, verify how Peacock was set up, and investigate the $40 and $12 charges you're seeing so we can determine exactly what's going on. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0